Before your appointment

Your details and consultation forms

Please give us an accurate email address and mobile number when booking. We use these to send appointment information and, where needed, your consultation forms and a secure payment request. If you do not use email or need help, tell our team so we can assist.

For your first visit, we may ask you to complete a short registration form, including how you first found Wigs & Warpaint. Your consultation helps us understand what you would like to achieve, anything you definitely want to avoid, your budget and relevant hair history. Current hair and inspiration photos are helpful: tell us what you like about each image.

Returning clients only need to update information that is missing or has changed. Choosing service interests does not sign you up for marketing; marketing choices are optional.

Planning a colour appointment?

You can book your colour appointment before having a patch test, but any required test must be completed before treatment, within the timing our team confirms for the products and service. Walk-in patch tests are available. Contact us promptly if you cannot attend in time. Completing an online form does not replace the test.

At your patch test or when reviewing your form, we may discuss your plans with you. A straightforward service may not need a separate consultation appointment. A major transformation, complicated history or uncertain service or price may need a separate stylist consultation and an adjusted booking. Perms require a consultation with Claire or Jing before treatment.

Agree your result, service and price

Before work begins, your stylist will review your wishes and relevant history with you, explain what is achievable and agree the service and price or a clear estimate. Some results require more than one visit; we will explain any stages and maintenance.

If the plan or cost needs to change, we will discuss this with you before proceeding. Your stylist will also explain aftercare and recommended maintenance. If you have a concern about your result, please contact the salon promptly so we can discuss it with you.

Deposits, cancellations and your next booking

A deposit or advance payment may be required for selected appointments. The amount and relevant booking conditions will be explained before you pay, and payments towards your appointment are credited against its final bill. If you have already paid the required amount, you do not need to pay it again.

Please give at least 48 hours’ notice to cancel or rearrange. With 48 hours’ notice, appointment deposits can be refunded or transferred. For late cancellations or missed appointments, we may retain up to the deposit paid to cover our loss, allowing for costs saved and whether the slot is filled. Your statutory rights apply.

Following a missed appointment, we normally require full payment in advance for your next visit, with exceptions reviewed for genuine exceptional circumstances. Late cancellations are considered individually; repeated incidents may also lead to an advance-payment requirement. Payment for a future visit is separate from any handling of the missed appointment. The same requirements apply when booking online, by phone or through our automated telephone assistant.

Need help before your visit?

Call us on 0114 270 0336 if you need help with a form, a payment request, a patch test or a change to your appointment. Please contact us as soon as possible if your circumstances change.

Read our full booking terms for the cancellation, deposit and service conditions that apply to your appointment.