Our reception team is still here
When you call Wigs & Warpaint during reception hours, our team gets the first chance to answer. If we are helping a client or already on another call, our AI booking assistant picks up so you can get help or leave a message.
You can speak naturally. Tell it what you would like to book, which stylist you prefer and when you would like to come in. You do not need a special phrase or a list of menu options.
Booking help, day or night
Our phone booking assistant is available 24 hours a day, seven days a week. It can check appointment availability and help with eligible bookings, changes and cancellations. Some services need a consultation, allergy test or a conversation with the team before they can be confirmed.
For an existing appointment, call from the number on your booking where possible. The assistant may recognise that number and ask you to confirm your details. If it cannot find your booking, leave a message for reception.
Wait for a clear confirmation of any booking or change. If anything is unclear, ask the team to check it before assuming the appointment has moved.
Prefer a person? Ask for a callback
You can say, “Please leave a message for reception.” Tell us your name, the best number to reach you on and a short explanation of what you need. If your appointment is today, say so.
During reception hours, we aim to call back within 10 minutes where possible. At busy times it may take longer. Messages left outside reception hours are picked up when the team is next available.
Please ask for confirmation of any appointment changes so you and the team have the same details.
A human touch when it matters
For a complicated colour change, a concern about a previous visit or anything you would rather discuss personally, ask for reception. The assistant can take a message; the team will follow up.
You can also email info@wigsandwarpaint.com. Please include your name, contact number and the appointment date if relevant. Avoid sending payment-card details by email.
Call Wigs & Warpaint
Call our usual salon number: 0114 270 0336. Our team and booking assistant help you reach the right next step.
Prefer to choose an appointment on screen? Our online booking system is also available at any time.
Call for booking helpWest One Plaza, Sheffield.
Find us at West One Plaza on Fitzwilliam Street in Sheffield city centre, near West Street tram stop, with paid parking nearby. Late appointments are available until 8pm on Wednesdays and Thursdays. Check live availability and book online.