Terms of Service

Our Promise Since 2007, Wigs & Warpaint has built its reputation on exceptional hair, honest advice and outstanding customer care. We are committed to delivering every service with professional skill, attention to detail and respect for every client. If something doesn't go as expected, we want to know. Our aim is always to resolve concerns fairly, professionally and as quickly as possible.

Appointments are reserved exclusively for you. If you need to cancel or rearrange your appointment, please provide at least 48 hours' notice. Late cancellations or missed appointments may incur a cancellation fee. Late arrival may result in your appointment being shortened or rescheduled.

Patch tests are carried out where required in accordance with current manufacturer recommendations. We reserve the right to refuse any colour service where patch testing has not been completed or where we believe treatment would not be safe.

Every appointment begins with a professional consultation. During your consultation we will discuss: your desired result your hair history previous chemical services home colouring allergies or medical information relevant to your treatment realistic expectations estimated pricing By proceeding with your appointment you confirm that the information you have provided is accurate. Failure to disclose previous chemical services or relevant information may affect the final result.

**Refund Policy** As all hairdressing services provided by Wigs & Warpaint are bespoke, personalised and time-specific, completed services are generally non-refundable. If you are dissatisfied with any aspect of your service, you should notify Wigs & Warpaint within **48 hours** of your appointment, or as soon as reasonably practicable, so that we have the opportunity to inspect the original work and investigate your concerns. Our priority is always to resolve genuine concerns fairly. Where appropriate, we will invite you to attend the salon for an assessment by an experienced member of our team. We may review your consultation records, colour history, photographs and the current condition of your hair before determining the most appropriate resolution. Where we conclude that the finished result does not reasonably reflect the consultation or that an error occurred during the service provided by Wigs & Warpaint, we may, at our sole discretion and where appropriate, offer corrective work at no additional charge. An assessment does not automatically entitle a client to a refund, reimbursement or complimentary corrective service. Refunds or reimbursement will normally not be considered where: * Wigs & Warpaint has not been given a reasonable opportunity to inspect the original work before it has been altered. * Corrective work has been carried out by another salon, stylist or individual before we have assessed the original service. * The final result is consistent with the consultation, agreed expectations or any known limitations discussed before the service. * Dissatisfaction relates solely to a change of mind, personal preference, lifestyle factors or a desire for a different style, colour or finish after the service has been completed. * The outcome has been affected by inaccurate or incomplete consultation information, including undisclosed previous colour history, home colouring, chemical treatments, medications or other relevant factors. * Recommended aftercare advice has not been followed, or the hair has subsequently been subjected to further colouring, chemical processing or treatment by another person. If you choose to have your hair cut, coloured or otherwise altered by another salon or individual before Wigs & Warpaint has had the opportunity to inspect the original work, we may be unable to determine the cause of your concern or fairly assess the standard of the original service. In these circumstances, we reserve the right to decline requests for refunds, reimbursement or payment of third-party corrective work. Nothing in this Refund Policy excludes or limits your statutory rights under the laws of England and Wales, including your rights under the Consumer Rights Act 2015.

Hair colour is influenced by many factors outside the stylist's control, including: previous colour history natural pigment porosity hair condition previous chemical services medications home colouring environmental factors Reference photographs are used for inspiration and guidance only. Whilst every effort is made to achieve your desired look, identical results cannot be guaranteed. Hair colour may appear different under natural light, artificial lighting, camera photography and digital screens.

We are committed to providing every client with a professional service and encourage you to contact us promptly if you have any concerns regarding your appointment. If you are dissatisfied with any aspect of your service, you should notify Wigs & Warpaint within **48 hours** of your appointment, or as soon as reasonably practicable. Early notification allows us to inspect the original result and determine the most appropriate resolution. To investigate any concern fairly, Wigs & Warpaint must be given a reasonable opportunity to inspect the original work before any corrective service is carried out by another salon, stylist or individual. Where appropriate, you may be asked to attend the salon for an assessment by an experienced member of our team. During this assessment we may review your consultation records, colour history, photographs and the current condition of your hair. An assessment does not automatically entitle a client to complimentary corrective work, reimbursement or a refund. Each concern will be considered on its individual merits. If, following our assessment, we conclude that the finished result does not reasonably reflect the consultation or that an error occurred during the service provided by Wigs & Warpaint, we may, at our sole discretion, offer appropriate corrective work at no additional charge. If another salon or individual cuts, colours, chemically treats or otherwise alters your hair before Wigs & Warpaint has had the opportunity to inspect the original work, we may be unable to determine the cause of the concern or fairly assess the standard of the original service. In these circumstances, we reserve the right to decline requests for complimentary corrective work, reimbursement or refunds. Should you choose to instruct another salon to carry out corrective work without first giving Wigs & Warpaint the opportunity to assess the original service, any costs incurred with that third party will remain your responsibility unless otherwise agreed by us in writing. Nothing in these Terms & Conditions excludes or limits your statutory rights under applicable consumer law.

To maintain accurate consultation records, quality assurance and insurance documentation, we may take photographs before, during and after your appointment. Marketing photographs will only be used with your separate consent.

We reserve the right to refuse or discontinue any service where: it would be unsafe to proceed; consultation information is incomplete or inaccurate; patch testing requirements have not been met; abusive, threatening or inappropriate behaviour is directed towards our team or other clients.

Whilst every care is taken, clients remain responsible for their own personal belongings.

We make reasonable efforts to keep this website accurate and up to date. Prices, availability and service descriptions may change without notice. Images are for illustration purposes.

All content on this website — including text, images, logos and design — is owned by Wigs & Warpaint unless otherwise stated. You may not reproduce it without our written permission.

These terms are governed by the laws of England and Wales.

We accept no liability for any loss arising from your use of this website, to the fullest extent permitted by law. This does not affect your statutory rights as a consumer.