When you book with us, we set aside time especially for you — to listen, look after your hair and give you the attention your appointment deserves.
We now ask for a 50% deposit for new appointment bookings. It comes off your final bill, so it is part-payment for your visit, not an extra charge.
Why we’re making this change
A few missed appointments and last-minute cancellations can have a big impact on a small team. Once that time has been reserved, we may have turned another client away, and a gap at short notice can be difficult to fill.
We know plans can change. This is about protecting the time our team sets aside for you while giving other clients a fair chance to book. Thank you for understanding and supporting our independent salon.
How your deposit works
- The standard deposit is 50% of the agreed appointment price, for both new and returning clients.
- When you book online, the payment amount is shown during booking. If you book by phone or in the salon, our team can arrange payment or send you a secure payment link.
- Your deposit is credited towards your final bill. For example, a £30 deposit on a £60 appointment leaves £30 to pay at your visit.
- For same-day appointments, please pay the deposit when you book.
If you already have an appointment, including a December booking, we will contact you separately if a deposit is needed and explain the payment arrangements. Please do not make a second payment if you have already paid a deposit.
Our deposit and cancellation policy
Please give us at least 48 hours’ notice to cancel or rearrange. With at least 48 hours’ notice, you can have your appointment deposit refunded or transferred to a new appointment.
For cancellations or changes with less than 48 hours’ notice, or if you do not attend, we may retain some or all of your deposit to cover the loss caused by the unused appointment. Any amount retained will be limited to our actual loss, up to the deposit paid, taking account of costs saved and whether we can fill the appointment. Any remaining balance will be refunded.
If something unexpected happens, please get in touch as soon as you can. We will listen and consider the circumstances.
If we need to cancel your appointment and cannot agree a suitable alternative with you, we will refund your deposit. These terms do not affect your statutory rights, including any applicable cancellation rights for bookings made online or by phone.
Need to change your appointment?
Call 0114 270 0336 or email info@wigsandwarpaint.com as soon as possible, giving your name and appointment date and time. You can also use the online cancellation or rescheduling option where available. If it is too close to your appointment to make a change online, please contact us directly.
Please never send card details by email or social message. If a payment link is not working, we will help.
Thank you for helping us look after both our clients and our team.
Paul, Claire and the Wigs & Warpaint team